Things You Should Know about Our Current Delivery Rate:
If you need to contact our customer service team please message us through our Contact Page. Our opening times are 10am - 6pm, Monday - Friday.
We use Royal Mail Tracked 48 or 24 hour shipping, we've found this service to be very reliable.
Arrives within 2-3 working days.
Arrives within 1-2 working days
Although age restricted items can't be delivered to a locker or a nominated safe place location, they can be delivered to a Royal Mail Local Collect Post Office / Enquiry Office / Delivery Office, for age verification at collection.
Royal Mail will ask to see a valid photo identification if the recipient appears to be under 25, in line with the UK “Challenge 25” policy, and a signature will be required upon delivery.
Royal Mail will leave a ‘something for you’ card following any unsuccessful delivery attempt of an age restricted parcel and will bring it to the nearest post office for collection with an age verification check. Alternatively, you can use the information on the ‘something for you’ card to contact Royal Mail to arrange a redelivery.
Photo identification accepted by Royal Mail: